How to Order, p&p, and dispatch information

 

The postage and packing charge for the smallest orders is £5. For larger parcels p&p is calculated at the checkout with most orders coming in at £5 or £7.50 p&p. 

Orders are not dispatched during periods of cold weather.

Current dispatch is 0 -10 days from date of order with orders received by tuesday 6pm usually going the same week, later orders may go same day up to 9 am wednesday except for extra busy periods. No dispatch after wednesdays until the following week. Our usual posting regime is subject to disruption due to extreme weather, usually in the winter months when if it is very cold dispatch is delayed to protect plants in transit. An automatic dispatch email is sent on the day of sending after your parcel has left the nursery.

COLLECTION FROM THE NURSERY: Prices of some larger or heavier items may be cheaper to collect from the nursery. Collection can be arranged for any order sent by email. Orders cannot be taken for out of stock items. Please note that for various reasons collection means collection only. To see canna display go to open gardens page for details.

PACKAGING MATERIALS; We use cardboard, paper/straw, polythene bags, canes/sticks. Any other plastics or polystyrene found in your package are from packaging that we have received and reused.

 PAYMENT VIA WORLDPAY CHECKOUT. The secure payment gateway is the best way to pay for your order. If you are not in the UK when ordering, you may have issues at the checkout as the payments are only accepted from within the UK only for delivery witin the UK. Currently excluding Northern Ireland. The payment gateway operates through worldpay, one of the largest online card payment processors. We do not see your card details. If you have difficulties using this please read the guidance below. You will receive an automatic order acknowledgement via email when your payment has been successful. In the extemely unlikely event of a problem with worldpay payments you will receive an error code.  Online payment keeps all orders in one place and avoids unnecessary complications.

PAYMENT OVER THE PHONE CANNOT BE MADE!

PAYMENT BY PAYPAL REQUEST. Paying by paypal is possible. Paypal takes a higher percentage of the sales total which is why we don't have a  paypal gateway. If you want to pay by paypal send your order by email and a paypal request will be sent.

Orders are accepted from within the UK only for dispatch to a UK address but cannot be sent to Northern Ireland at this time. Dispatched within 10 days unless stated otherwise.  

HAVING TROUBLE USING THE PAYMENT GATEWAY?  If trying to order when outside the UK your payment is likely to fail. Also your card needs to be one of those accepted. If you are having trouble paying with your card there is virtually no chance that it is due to anything connected to this website or the payment host.

Do not send your card details by email. And please don't phone at random hoping to pay over the phone.